Welcome to the Chocolade Ambassade Website. This is how we collect, store, and process your personal data, in line with the personal data protection rules and regulations of Belgium and the European Union. If you are a Chocolade Ambassade customer or visitor on our website or social media, the following privacy policy applies to you.

Any personal data which you provide through this Website are kept by the company “Belfort Trading BV” (0747 489 720), Belfortstraat 33 Bus 101, 9000 Gent, Belgium, known under the brand name of “Chocolade Ambassade”.

When you use our website, online store or place an order through email or social media, you accept that your personal data is handled as mentioned in our privacy policy. This policy applies every time you transmit personal data to us.

When do we collect data:

Personal data are collected when:

-you visit the website

-you place an order through the online store of this website

-you contact us through the contact form

-you contact us through email or place an order through email

-you communicate your personal data to us via the website or any other way, as for example our social media.

-your personal data may also be collected through the use of cookies.

Which type of data are collected:

The following data can be collected:

-your IP address

-your first name and family name

-your email address

-your invoicing and delivery address

-your telephone number

-your company name & details (such as address, phone number, VAT number, personal details of a contact person such as name, function in the company and telephone number)

-the personal data of the persons to whom you wish to send our products (family name, first name, email address, delivery address…)

How we use personal data:

-to process your order (including shipment & delivery through our partners)

-in the context of our customer service: to respond to any of your questions or requests

-to send you commercial information and offers in relation to new or existing products and services

– to propose a personalised service and offers to you by email, telephone, website, or our social media.

– to send you newsletters if you have subscribed (you can unsubscribe at any moment by clicking on the link at the bottom of each newsletter or by sending an email to chocoladeambassade@gmail.com)

– analyse your use of our Website or social media to improve the products and services we offer

Transmission of personal data

Your personal data may be transmitted to some of our service providers such as DHL, bpost, DPD, PostNL: GLS, Paypal, Woocommerce Sendcloud who help us process your orders, deliver your parcels, process your payments, send you commercial information and offers and analyse your use of our website (our service providers also have to respect personal data protection legislation in force). Your data may also be transmitted to national or local food agencies/customs if the country of destination for your shipment legally requires this.

Your rights

If you have an account on the website, you may ask to receive a file containing all of the personal data we have in relation to you, including the information you provided to us. You may also ask for your personal data to be deleted. This does not cover any data stored for administrative, legal or security purposes. You can let us know by mail at the following address:
Belfort Trading BV, Belfortstraat 33 Bus101, 9000 Gent, Belgium.

Security of your data

We have the appropriate technical and organisational security measures in place to protect your personal data from being destroyed accidentally, unlawfully or without authorisation and from being lost, changed, accessed, disseminated or used. However, the inherent nature of the internet is such that we cannot guarantee that the communication between you and the Company or the personal data stored are fully secure. We will inform you of any data breach which is likely to have negative consequences for your private life in keeping with the applicable law.

Storage of your personal data

All of the personal data linked to the processing of orders through the online store of the Website are retained for a period of 6 years. For data in relation to data subjects who are not customers this period is 3 years from the last active contact with the Company.

In general, your personal data will be retained for as long you make use of the Website or until you have deleted your account. Please note that once you have deleted your account, your comments / remarks may be retained by the Website. If you wish to delete this information, please get in touch with us at the address above.

Update of our privacy policy

We reserve the right to change our privacy policy. All of the changes enter into force from the date of publication, unless stated otherwise.